Please read the following in its entirety to know and understand our policies!
Payments/Deposits made for custom orders are tracked through our invoicing system. Any payment made will go towards the balance on the order. Please note the invoicing/cash app both charge tax and the customer is responsible for taxes if paying with a credit card, debit card or via the Cash App. The customer may avoid the taxes by paying in cash during store hours.
Please be advised that we do not ship whole cakes, cupcakes or cookies. We only ship items in the jars. We can not guarantee that cakes, cupcakes and cookies will hold up when shipping so we do not ship them at all. If you order any of these items, you WILL be immediately refunded (Please note refunds can take 3-5 business days to return to your account based on your bank).
All orders take 5-15 business days to process and ship. Business days do NOT include weekends. It can take up to 3-4 weeks for processing and shipping during a sale and/or during a holiday season. When your order is shipped, a tracking number will be provided to you by email and your order will arrive within 2 days. We ship between Monday and Wednesday only to ensure that your order gets to you while still fresh. Only confirmed addresses will be shipped to. If your address was not confirmed your order will automatically be canceled. Then an email will be sent out to let you know that your order was refunded. We are NOT responsible for post office delays. Please contact us via email at firstname.lastname@example.org if your order is needed by a certain day (a rush fee may apply).
All payments are 100% NON REFUNDABLE.
Cancellations: If you cancel your order after your deposit has been paid, you are forfeiting your deposit.
Convenience/Rush fees: Please be advised that orders with less than a two (2) week notice will be priced higher than normal orders. The fees start at $25 and may go up depending on the order.
We appreciate your business. Thank you for choosing Jars of Perfection.